XPO uses its network to help more than 50,000 customers manage … So I just place my order for a bike and saw this thread. Terms of Use the email is: [email protected] hope this quick Peloton Delivery Hack helps those of you who have ordered a Peloton get it quickly! United States . Did you already purchase? I ordered mine last night and the only information I have is a delivery date and time range. Some deliveries are handled in-house, but a significant portion are handled by its primary contractor, XPO Logistics, one of the world’s largest providers of last mile delivery … I’ve tried every option and they can’t find any matches for me. Three days before the delivery date XPO phoned to say that they don’t do deliveries on Monday in my area even though this was booked 19 weeks ago, and moved it to the day after. XPO is creating exciting opportunities for independent contractors across the United States and Canada, with an expansive network that reaches hundreds of geographies. Initially October 21st, now next Wednesday, September 23rd! Please use the Corporate Inquiries address above. If it’s Peloton, getting your days moved up is much harder. Peloton requires its customers to purchase delivery and installation service for its luxury exercise products for $250-$300. ; Peloton members are complaining about their experiences with XPO, alleging that their homes and exercise equipment were damaged when the logistics giant performed Peloton deliveries. If you’re in their system then XPO is delivering. I was skeptical at first but it works! US Postal Service XPO uses its network to help more than 50,000 customers manage … General Contact (844) PICK XPO (844) 742-5976. Is XPO the only company that delivers the bikes? Looks like you're using new Reddit on an old browser. They said … Call back. I was originally scheduled for May 18th but they moved me up to May 4th! XPO Logistics, Inc. (NYSE: XPO) is a top ten global logistics provider of cutting-edge supply chain solutions to the most successful companies in the world. What information do you need for this? If you order a Peloton bike or tread, you want it to arrive on time and intact. XPO handled delivery and setup of my Peloton. Peloton Interactive UK Limited trading as Peloton is an appointed representative of Product Partnerships Limited which is authorised and regulated by the Financial Conduct Authority. My initial delivery date of October 23rd was moved up to October 5th! The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. If you aren’t sure, please contact Peloton directly at 866-679-9129. The process was easy- they were prompt with delivery schedule updates by text and arrived promptly when they said they would. Peloton is looking to diversify its product offerings and create new revenue streams to create a future that will entice investors. Thank you so much for this! If you become aware of a situation that appears to be in conflict with XPO’s ethical or legal obligations, we encourage you to report it to the company in writing. Press question mark to learn the rest of the keyboard shortcuts. [email protected] *Please provide vendor, name, address and phone number associated with the delivery, and a tracking number if you have one. To continue, please pick one of the following systems. New comments cannot be posted and votes cannot be cast, More posts from the pelotoncycle community. Thanks so much for this tip - Got this moved up an entire month! Cool. Ex: Phone Number, Email Address, PRO#, BO#. Started and run by/for Peloton owners, we're not affiliated with Peloton Interactive. Business Terms The day before his bike was set to be delivered, January 13th, XPO Logistics, which fulfills some of Peloton’s orders, told Lashley his delivery needed to be rescheduled. THE UK division of US exercise group Peloton has warned customers on its website that there are significant delays in supplying equipment although it does not explain why. Named a Glassdoor UK Employees’ Choice Award Winner as a Best Place to Work, XPO Logistics is growing rapidly across the UK and Europe. Use that prompt. On the day I decided to phone XPO to see when to expect my delivery. If you are waiting on your bike to be delivered by XPO only, call them directly on their automated line and you might get it sooner! This morning at about 10:45, I get a call saying they were 15 minutes out and if that would work, I of course said yes. I had an original delivery date of 6/9. I don't think the recording could do math very well. Peloton customers are complaining about months-long delivery delays, last-minute cancellations, and poor customer service, as the high-tech fitness company grapples with … I was able to bump mine online up to this Friday. Forward-Looking Statements If you’re not in the system then Peloton is delivering. The popular fitness company Peloton has a social-media problem — and it comes down to its delivery provider, XPO Logistics. Thank you for the tip! Peloton installs are typically great experiences but I’ve heard mixed reviews about XPO. Useful 1. I should add I haven’t gotten my bike yet. Why are delivery times longer than usual? Are you ready to share in our success? I am in Nashville and the number I called was 833-300-5230. It’s now scheduled for May 4th. *Please provide vendor, name, address and phone number associated with the delivery, and a tracking number if you have one. Look it up in the following links. How does one know if XPO delivers the bike in their area...? I'll keep this thread posted as to whether it works! © 2021 XPO Logistics, Inc. All rights reserved. If so, when you scheduled delivery you should have gotten an email confirmation telling you whether peloton or XPO we’re delivering. If you still aren’t sure, call that number and it will look up your account by number. Is XPO handling my Peloton shipment? The company operates as a highly integrated network of people, technology and physical assets in 30 countries, with 1,504 locations and approximately 100,000 employees. Don't know the Postal Code? Reddit’s Peloton forum also has a … But rest assured, our dedicated claims team is standing by to process your claim. I checked a couple of times to be sure. The company operates as a highly integrated network of people, technology and physical assets in 30 countries, with 1,504 locations and approximately 100,000 employees. Call Peloton Customer Support . And when I call XPO the date for delivery always says may 4 now. When they tell you your delivery day it will prompt for you to check other available days. It is not coming on 5/5.! Yesterday, February 5th, I got an automated call from XPO saying my 3 hour delivery window was from 11-3. Privacy Policy But I know on the Facebook post a lot of people had already done it. The world's largest Peloton community. According to a BBC report, the problem, which has irritated many consumers, has been caused by a combination of Brexit, ‘global shipping delays’ and increased demand. In this video I talk about the trouble I had trying to get my peloton tread delivered. 10-point hardware and software check. Peloton will notify you if XPO is handling your delivery. So I found a thread on Facebook and tried it myself before posting here! Was able to move it up 3 weeks!!! [email protected]. Contact Us They made sure they got my bike exactly how and where i wanted it and walked me thru the setup process. This is real! I just wanted to thank you for posting this comment today. Funny. I called XPO and used the automated system. Please accept our apology for the loss or damage of a shipment as this is a rare occurrence in our network. XPO/Peloton Delivery Questions . If it’s Peloton, getting your days moved up is much harder. Driver Safety. Product Partnerships Limited’s FCA registration number is 626349 and its address is … We exist to encourage each other in our shared fitness goals. Delivery Estimates For Your Order To help prevent the further spread of COVID-19, we will fully assemble your Bike and bring it to... Peloton Updates Regarding COVID-19 Home Delivery (844) 742-5976 – Option 1. It was quick and easy! Adjusting Your Bike Settings You can find this tutorial on your Bike touchscreen in a series of videos called Peloton 101. We’re looking for top-notch road carriers and owner-operators, and technicians who can assemble and install appliances, home electronics, exercise equipment and other large items. XPO Logistics, Inc. (NYSE: XPO) is a top ten global logistics provider of cutting-edge supply chain solutions to the most successful companies in the world. Global Locations. So excited! I did this today and got my delivery date moved from Oct 6 to Sept 4!!! At XPO, we strive to offer the best-in-class LTL service in the industry, delivering your freight damage-free and on time. I started looking through old threads to see what was possible and saw your comment on this thread, which gave me the courage to call XPO and ask too. If you still aren’t sure, call that number and it will look up your account by number. Thank you! But, if a logistics partner like XPO is undermining customers' initial experience, Peloton has a problem on its hands. Either way; your bike is finally here so celebrate! But many customers say XPO’s shoddy shipping practices got between them and their workout, wasting time and money. If you’re not in the system then Peloton is delivering. A Facebook group dedicated to discussing delivery issues has more than 8,400 members, and includes Peloton employees. If you’re in their system then XPO is delivering. Yah! We’re seeking talented professionals to join our operations across the UK and Ireland in … What to expect from the in-home delivery and set up of your Peloton Bike/Bike+ What to expect from the in-home delivery and set up of your Peloton Tread Top Articles. Worst Delivery and Customer Service I’ve Ever Experienced Ordered Peloton 1/21/21 and paid in full. Received an email on 1/22 to call XPO Logistics to schedule delivery and did so, only to be told that because I am located in Hawaii, the National Assembly office in CA would call me within 24-48 hours which never happened, though I was told that the soonest delivery appears to be in April. 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